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Refund Policy

1. All Sales Are Final

Once an order is placed and confirmed, it cannot be canceled, refunded, or exchanged, except as expressly stated in this policy. Please ensure all product selections, specifications, and shipping information are correct before completing your purchase.

2. Non-Refundable Items

The following items are strictly non-refundable under any condition:

  • Watches that have been worn, used, or altered in any way

  • Limited edition or made-to-order pieces

  • Items purchased on sale, with a discount, or during promotional events

  • Items not returned in original packaging with all accessories and tags intact

3. Defective or Damaged Items

We thoroughly inspect each item before shipping. In the rare event you receive a defective or damaged product:

  • You must notify us within 48 hours of delivery with clear photo or video evidence sent to deven@dvnwatches.com

  • If approved, we may offer a repair, exchange, or store credit at our sole discretion

  • Items returned without prior approval will not be accepted or processed

We do not accept returns for damage caused by mishandling, water exposure (unless stated water-resistant), wear and tear, or modification by a third party.

4. Warranty Claims Are Not Refunds

DVN watches come with a limited warranty which covers manufacturing defects but does not qualify the customer for a refund. Approved warranty claims may result in repair or replacement only.

5. Return Shipping Responsibility

If a return is authorized by DVN, the customer is responsible for:

  • Secure packaging of the item

  • Shipping costs (unless otherwise stated)

  • Insurance for the full value of the item during return transit

DVN is not responsible for lost or damaged return shipments.

6. Right to Refuse Returns

DVN reserves the right to:

  • Refuse any return or refund request not compliant with this policy

  • Deny claims that are inconsistent, fraudulent, or abusive in nature

7. Final Authority

DVN’s customer service team has final authority on all refund and return-related decisions. By purchasing from DVN, you agree to abide by the terms of this policy without exception.

8. Contact Us

For questions related to returns or exchanges, please contact:

Email: deven@dvnwatches.com
Phone: 267-542-4211
Mailing Address: 2845 lake street

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